Performing a Factory Reset will erase any configuration changes made previously and may require the MoCA adapters to be reconfigured using the Graphical User Interface (GUI). If the MoCA connection is down due to a corrupted setting(s) in one or more MoCA Adapters, resetting the MoCA Adapters to factory default settings may help resolve the issue.ĬAUTION: This process will clear all configurations and should be used as the last resort. Verify the LEDs on both MoCA adapters. If the Coax and Speed LEDs on both MoCA adapters become solid green within 10 minutes, this means that one or more of the coaxial ports on the cable wall outlets has malfunctioned, or there is some failing cabling in the home. Connect both power adapters from the SBM1100 and SBM1400 power ports to the electrical wall outlet.ĭ. Connect that same cable to the Coax In port of the SBM1400, so that the SBM1400 and SBM1100 are directly to each other with a coaxial cable.Ĭ. With the coaxial cable that's connected to SBM1100, disconnect the other end of that cable from the cable wall outlet or RF splitter.ī. Take the SBM1400 and the SBM1400 power cord into the second room, where the SBM1100 is located.Ī. Disconnect any Ethernet cables from the SBM1400. Disconnect the coaxial cable from the SBM1400Ĭ. Verify the LEDs on both MoCA adapters. If the Coax and Speed LEDs on both MoCA adapters become solid green within 10 minutes, this means that one or more of the coaxial ports on the cable wall outlets has malfunctioned, or there is some failing cabling in the home.ī. Connect both power adapters from the SBM1100 and SBM1400 power ports to the electrical wall outlet.į. Take another coaxial cable and connect it to the IN port of the RF splitter, and to the IN port of the second RF splitter.Į. With the RF splitter that is connected to the SBM1100, connect the IN port of that RF splitter to in the IN port of the other RF splitter which is connected to the SBM1400.ĭ. NOTE: If a RF splitter was not connected to the SBM1100, use a RF splitter that was included with the packaging.Ĭ. If there is a RF splitter connected, leave it connected to the SBM1100, but disconnect the device from the other OUT port of the RF splitter. Disconnect the coaxial cable from the cable wall outlet or RF splitter, but keep the same coaxial cable connected to the SBM1100.ī. NOTE: If a RF splitter was not connected to the SBM1400, use a RF splitter that was included with the packaging.Ī. Take the SBM1400, the SBM1400 power cord, and the RF splitter into the second room, where the SBM1100 is located. Smart TV, Set-Top Box), and from the SBM1400. Disconnect the Ethernet cable from the networked device (e.g. Disconnect the device from the other OUT port of the RF splitter.ĭ. If there is a RF splitter connected, leave it connected to the SBM1400 and the coaxial cable that's connected to the IN port of the RF splitter. Disconnect the coaxial cable from the coaxial wall outlet.Ĭ. Disconnect the SBM1400 power cord from the power wall outlet.ī. Go to the room where the SBM1400 is located.ĭisconnect the SBM1400 by doing the following:Ī. If this is not the behavior that the MoCA adapters are displaying, please refer to this table for more information regarding LED behavior.ĭirect Adapter-to-Adapter Coaxial Connection with RF Splitters With the proper setup, the Power and Coax LEDs should be solid green,the Speed LED should be solid green or solid amber, and the Ethernet LED(s) should be solid green or flashing green. ![]() NOTE: The MoCA connection may take up to 10 minutes to establish. The Coax and Speed LEDs on both MoCA adapters should be solid green within three minutes to indicate that a MoCA connection has been established between the two adapters. Plug the MoCA adapter into the wall outlet. Unplug the MoCA adapter from the AC wall outlet and wait a few seconds. Verify that the MoCA filter is connected from the coaxial port on the modem/gateway to the coaxial cable that's connecting to the RF splitter. Verify that the Ethernet cables are connected from the Ethernet port(s) of the adapters to the Ethernet port(s) of the networked devices. Verify that the coaxial cables are connected from the Coax In ports of the adapters to the cable wall outlets. Verify that the power cords of the MoCA adapters are connected from the Power ports of the adapters to the power outlets. The following troubleshooting steps are to be followed in sequence:ĭirect Adapter-to-Adapter Coaxial Connection with RF Splittersĭirect Adapter-to-Adapter Coaxial Connection This document provides helpful information for troubleshooting MoCA connection issues with the SBM1000 MoCA Adapters. If MoCA connection issues occur with the SBM1000 MoCA Adapters, troubleshooting may resolve the issue, or may provide insight as to what is causing the issue.
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